Privacy

Privacy policy

1. Information about the collection of personal data and contact details of the person responsible
2. Data collection when visiting our website
3. Contact
4. Cookies
5. Data processing for order processing
6. Data processing when opening a customer account and for contract processing
7. Comment function
8. Use of your data for direct advertising
9. Contact for review reminders
10. Use of social media: video
11. Online marketing
12. Web analysis services
13. Retargeting / remarketing / recommendation advertising
14. Use of rating and seal of approval graphics
15. Tools and others
16. Rights of the data subject
17. Duration of storage of personal data

1. Information about the collection of personal data and contact details of the controller

1.1. Thank you for visiting our website. Below we would like to inform you about how your personal data is handled when you use our website. Personal data is basically all data with which you can be personally identified.

1.2. The person responsible for processing data on our website within the meaning of the General Data Protection Regulation (GDPR) is:

MusikMarkt - Plauen GmbH
Trockentalstrasse 78
08527 Plauen
Germany
Tel.:03741-131371
E-mail: info@musikmarkt-plauen.de

1.3. In order to protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL or TSL) over HTTPS.

2. Data collection when visiting our website

Every time you visit our website, our system automatically records data and information that your browser transmits to our server (so-called "server log files"). The following data, which is technically necessary for us, is collected:

The website we visited
Date and time of access
Amount of data sent in bytes
Source/reference from which you accessed the page
Operating system used
Browser used
IP address used (if applicable: in anonymized form)

The legal basis for the processing is Art. 6 Para. 1 lit. f GDPR due to our legitimate interest in improving the stability and maintaining the functionality of our website. The data will not be passed on or used for any other purpose. The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user's computer. For this purpose, the user's IP address must be saved for the duration of the session.
We reserve the right to subsequently check the server log files if there are concrete indications of illegal use. The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. If the data is collected to provide the website, this is the case when the respective session has ended.
If the data is stored in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the users' IP addresses are deleted or distorted so that it is no longer possible to assign the calling client. The collection of data to provide the website and the storage of data in log files is essential for the operation of the website. Consequently, the user has no option to object.

3. Contact

If you contact us via the contact form, the data entered in the input mask will be transmitted to us and saved. The data collected can be found in the respective input mask. If you contact us by e-mail, only the data you enter there will be transferred to us.
The data will be used exclusively to process the conversation and your request. If the user has given their consent, the legal basis for processing the data is Art. 6 Para. 1 lit. a) GDPR. The legal basis for the processing of data transmitted when an email is sent is Art. 6 (1) (f) GDPR. If the email contact is aimed at concluding a contract, an additional legal basis for processing is Art. 6 (1) (b) GDPR. The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected and provided that there are no statutory retention periods to the contrary. For the personal data from the input mask of the contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified. The user has the option of withdrawing his consent to the processing of personal data at any time. If the user contacts us by email, he can object to the storage of his personal data at any time. In such a case, the conversation cannot be continued.

4. Cookies

Our website uses cookies.

Cookies are text files that are stored on the user's device. When a user visits a website, a cookie can be stored on the user's operating system. Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognized even after changing pages. The user data collected by technically necessary cookies is not used to create user profiles. For the purposes stated above, we also have a legitimate interest in processing personal data in accordance with Art. 6 Paragraph 1 Letter f) GDPR.

In addition, our website may use cookies that enable analysis of users' surfing behavior (so-called third-party cookies). You can find more information on the scope, purpose, legal basis and options for objection in the respective sections of the respective chapter of this data protection declaration.

You as the user have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate, restrict or delete the transmission of cookies. If you deactivate cookies for our website, you may no longer be able to use all of the website's functions to their full extent. You can prevent the transmission of Flash cookies by changing the Flash Player settings.

You can find help with the settings in the respective help menu of your browser. or under the following links:
Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac
Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Some of the cookies used here are Closing your browser deletes them again (so-called session cookies). Other cookies remain on your device and enable us or our partner companies (third party cookies) to recognize your browser the next time you visit (persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a specified period of time, which can vary depending on the cookie.

The checkout solution used here by Klarna (Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden) uses cookies to enable you to use Klarna's checkout process smoothly.
More information about the individual cookies and an explanation of their respective purpose can be found for Germany at:http://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf and here for Austria https://cdn.klarna.com/1.0/shared/content/policy/cookie/de_at/checkout.pdf.

5. Data processing for order processing

5.1. If you would like to order from our web shop, it is necessary for the conclusion of the contract that you provide your personal data, which we need to process your order. We process the data you provide to process your order.

We sometimes work with external service providers to process your order. To do this, we must pass on the personal data required for this purpose.

If we commission transport companies to deliver your goods, we will pass on your data required for the delivery of the goods to the respective transport company. To process payments, we will pass your data on to the commissioned credit institution where necessary. If we use payment service providers, you will also be informed of this below.
The legal basis for the transfer of your data is Art. 6 Paragraph 1 Letter b of GDPR.

5.2. In order to fulfil our contractual obligations, we work with external shipping partners. We pass on your name and delivery address (and other data if necessary) exclusively for the purposes of delivering the ordered goods in accordance with the terms and conditions. Art. 6 Para. 1 lit. b GDPR to a shipping partner selected by us.

5.3. Transfer of your personal data to shipping service providers

- DHL

If the goods are delivered to you by the transport service provider DHL (Deutsche Post AG, Charles-de-Gaulle-Strasse 20, 53113 Bonn), we will only pass on the name of the recipient and the delivery address to DHL for the purpose of delivery and to the extent necessary in accordance with Art. 6 Para. 1 lit. b GDPR. We will only pass on your e-mail address in accordance with Art. 6 Para. 1 lit. Art. 6 Para. 1 lit. a GDPR prior to delivery of the goods for the purpose of coordinating a delivery date or to announce the delivery. Your consent can be revoked at any time with future effect to the person responsible named above or to the transport service provider DHL.

- DPD

If the goods are delivered to you by the transport service provider DPD (DPD Deutschland GmbH, Wailandtstrasse 1, 63741 Aschaffenburg), we will only pass on the name of the recipient and the delivery address to DPD for the purpose of delivery and to the extent necessary in accordance with Art. 6 Para. 1 lit. b GDPR. We will only pass on your e-mail address in accordance with Art. 6 Para. 1 lit. Art. 6 Paragraph 1 Letter a of GDPR prior to delivery of the goods to DPD for the purpose of coordinating a delivery date or to notify the delivery. Your consent can be revoked at any time with future effect to the person responsible named above or to the transport service provider DPD.

- GLS

If the goods are delivered to you by the transport service provider GLS (General Logistics Systems Germany GmbH & Co. OHG, GLS Germany-Strasse 1 - 7, 36286 Neuenstein), we will pass on your data to DPD for the purpose of delivery and to the extent necessary in accordance with Art. 6 Paragraph 1 Letter a of GDPR prior to delivery of the goods for the purpose of coordinating a delivery date or to notify the delivery. Art. 6 Para. 1 lit. b GDPR only passes on the name of the recipient and the delivery address to GLS. Only if you have given your express consent during the ordering process will we pass on your e-mail address to GLS in accordance with Art. 6 Para. 1 lit. a GDPR before delivery of the goods for the purpose of coordinating a delivery date or to notify you of delivery. Your consent can be revoked at any time with effect for the future to the person responsible named above or to the transport service provider GLS.

- UPS
If the goods are delivered to you by the transport service provider UPS (United Parcel Service Deutschland Inc. & Co. OHG, Görlitzer Strasse 1, 41460 Neuss), we will only pass on the name of the recipient and the delivery address to UPS for the purpose of delivery and to the extent necessary in accordance with Art. 6 Para. 1 lit. b GDPR. We will only pass on your e-mail address in accordance with Art. 6 Para. 1 lit. b GDPR if you have given your express consent during the ordering process. Art. 6 Para. 1 lit. a GDPR before delivery of the goods for the purpose of coordinating a delivery date or to notify UPS of the delivery. Your consent can be revoked at any time with effect for the future to the person responsible named above or to the transport service provider UPS.

5.4. Use of payment service providers

- Amazon Pay

When paying via "Amazon Pay", payment processing takes place via Amazon Payments Europe sca, 5 Rue Plaetis, L-2338 Luxembourg (hereinafter referred to as "Amazon Payments"). The seller passes on the information provided by the customer during the ordering process to Amazon Payments in accordance with Art. 6 Paragraph 1 Letter b of GDPR exclusively for the purpose of payment processing and only to the extent necessary. Further information about Amazon Payments' data protection regulations can be found here: https://pay.amazon.com/de/help/201751600

5.5. bancontact

When paying via "bancontact" via the PayPal checkout, payment processing is carried out via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "Paypal").

You can find more information about the PayPal checkout in the corresponding passage below.

5.6. blik

When paying via "blik" via the PayPal checkout, payment processing is carried out via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "Paypal").

You can find more information about the Paypal checkout in the corresponding section below.

- Klarna

When paying using the following payment methods (if offered): - "Klarna purchase on account" - "Klarna installment purchase" - "Klarna direct debit" (a Klarna instant payment method) - "Klarna credit card payment" (a Klarna instant payment method), payment processing is carried out via Klarna AB (publ) [https://www.klarna. com/de], Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter referred to as "Klarna"). We pass on your personal data (first and last name, street, house number, postcode, city, gender, email address, telephone number and IP address) as well as data related to the order (e.g. invoice amount, article, delivery method) to Klarna for the purpose of identity and credit checks if you have expressly consented to the transfer in accordance with Art. 6 Para. 1 lit. a GDPR. Klarna can pass on your data to one of the following credit agencies: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies

The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, these are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, among other things, but not exclusively, address data. You can revoke your consent at any time by sending a message to the person responsible for processing your data or to Klarna. However, Klarna reserves the right to continue to process your personal data if this is necessary for the contractual payment processing. The following Klarna data protection regulations apply to those affected based in Germany: https://cdn.klarna.com/1.0/shared/content/policy/data/de_de/data_protection.pdfFor those affected based in Austria the following Klarna data protection regulations apply: https://cdn.klarna.com/1.0/shared/content/policy/data/de_at/data_protection.pdf

5.7. mybank

When paying via "mybank" Payment processing via the PayPal checkout is carried out by the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal").

You can find more information about the PayPal checkout in the corresponding passage below.

- Paypal

If you select the payment method PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "installment payment" via PayPal, payment processing is carried out by PayPal (Europe) Sarl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal").
We pass on your personal data to PayPal as necessary in accordance with Art. 6 Para. 1 lit. b GDPR. PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "installment payment" via PayPal.
For this purpose, your payment data may be passed on to credit agencies in accordance with Art. 6 Paragraph 1 Letter f of GDPR due to PayPal's legitimate interest in determining your ability to pay. PayPal uses the result of the credit check in relation to the statistical probability of default for the purpose of deciding on the provision of the respective payment method.
The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, among other things, but not exclusively, address data.
What other data PayPal collects can be found in the respective PayPal data protection declaration. This can be found at: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual payment processing.

5.8. Paypal Checkout

We use PayPal Checkout (PayPal (Europe) Sarl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal") on this website.

PayPal Checkout is an online payment solution from PayPal that supports both PayPal payment methods and local payment methods from third-party providers.

If you select the payment methods PayPal, credit card via PayPal, direct debit via PayPal or "Pay later" via PayPal (if offered in each case), we will pass on your necessary payment data to PayPal for the purpose of processing the payment. The transfer is permitted in accordance with Art. 6 Para. 1 lit. b GDPR.

For the payment methods credit card via PayPal, direct debit via PayPal or "Pay later If you pay via PayPal, PayPal reserves the right to carry out a credit check. For this purpose, PayPal may pass on your necessary payment data to credit agencies. The processing takes place on the legal basis of Art. 6 Para. 1 lit. f GDPR. PayPal has a legitimate interest in determining your ability to pay. You can object to this processing of your data at any time by sending a message to PayPal, although further processing of your personal data by PayPal may still be justified if this is necessary for the contractual payment processing.
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If you select the PayPal invoice payment method, we will initially transmit your payment data to PayPal in accordance with Art. 6 Para. 1 lit. b GDPR. PayPal then forwards your data to Ratepay GmbH, Ritterstr. 12-14, 10969 Berlin to carry out the payment. RatePay then carries out an identity and credit check in its own name. The legal basis for this is Art. 6 Paragraph 1 Letter f of GDPR, the legitimate interest in determining solvency. To do this, RatePay passes on your payment data in accordance with Art. 6 Para. 1 lit. f GDPR to credit agencies.

Ratepay can access the following credit agencies: https://www.ratepay.com/legal-payment-creditagencies/
If you choose the payment method of a local third-party provider, we will initially pass your payment data on to PayPal in accordance with Art. 6 Para. 1 lit. b GDPR. PayPal will then pass your payment data on to the provider you have selected to carry out the payment (Article 6 (1) (b) GDPR):

- iDeal (Currence Holding BV, Beethovenstraat 300 Amsterdam, Netherlands)
- giropay (Paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt am Main
- Sofort (SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany)
- bancontact (Bancontact Payconiq Company, Rue d'Arlon 82, 1040 Brussels, Belgium)
- eps (PSA Payment Services Austria GmbH, Handelskai 92, Gate 2,1200 Vienna, Austria)
- blik (Polski Standard Płatności sp. z oo, ul. Czerniakowska 87A, 00-718 Warsaw, Poland)
- Przelewy24 (PayPro SA, Kanclerska 15A, 60-326 Poznań, Poland)
- MyBank (PRETA SAS, 40 Rue de Courcelles, F-75008 Paris, France)

For more information, see PayPal's privacy policy:
https://www.paypal.com/de/webapps/mpp/ua/privacy-full

6. Data processing when opening a customer account and for contract processing

If you open a customer account with us, personal data will be collected and processed in accordance with Art. 6 Paragraph 1 Letter b of GDPR. The scope of the data can be seen from the input form. The data you enter will be stored and used by us to process the contract.
You can delete your customer account at any time. This can be done by sending a message to the address of the person responsible or, if offered, directly in the customer account. In this case, we will also block your data with regard to tax and commercial retention periods and delete it after these periods have expired. This can only be contradicted by your consent to permanent storage or further legally permitted use of data on our part.

7. Comment function

If you use the comment function on our website, in addition to the content of your comment, information on the time the comment was created and the commentator name you chose will be saved and published on the website. In addition, your IP address will be logged and saved.
The legal basis for storing your data is Art. 6 Para. 1 lit.b and f GDPR. The IP address is saved for security reasons and in the event that the person concerned violates the rights of third parties or publishes illegal content through a comment. Your email address is required in order to contact you if a third party objects to your published content as being illegal. We reserve the right to delete comments if third parties object to them as being illegal.

8. Use of your data for direct advertising

8.1. Newsletter

On our website you have the option of subscribing to a free newsletter. When you register for the newsletter, the data from the input mask is transmitted to us. The only mandatory information is your email address. If you make further voluntary entries, these will only be used to address you personally.

The legal basis for processing your data after registering for the newsletter is Art. 6 Paragraph 1 Letter a of GDPR if the user has given their consent. We obtain this by sending you a confirmation email containing a confirmation link after registering for the newsletter. If you click on this link, you also consent to receive the newsletter.
When you submit your newsletter registration, we save your IP address as well as the date and time of registration. This storage serves to be able to trace any possible misuse of your e-mail address.

We use the data we collect when you register for the newsletter exclusively for the purpose of sending the newsletter.

You can cancel your newsletter subscription at any time. There is a corresponding link in every newsletter for this purpose. This also makes it possible to revoke your consent to the storage of the personal data collected during the registration process.

8.2. Newsletter for existing customers

If you purchase goods or services on our website and provide your email address, we may subsequently use this to send you a newsletter. In such a case, the newsletter will only be used to send direct advertising for our own similar goods or services.

The legal basis for sending the newsletter following the sale of goods or services is Section 7 Para. 3 UWG and Art. 6 Para. 1 lit. f GDPR. In this respect, data processing is carried out solely on the basis of our legitimate interest in personalized direct advertising.

If you have already objected to the use of your email address for direct advertising purposes, you will not receive this newsletter. However, you also have the option of objecting to the use of your email address for the advertising purpose stated here at any time by notifying us. After receipt of your objection, the use of your email address for advertising purposes will be stopped immediately.

9. Contact for a review reminder

Review reminder through Trusted Shops

You can revoke your consent at any time by sending a message to the person responsible for data processing or to the review platform.
Due to your express consent in accordance with Art. 6 Para. 1 lit. a GDPR, we transmit your e-mail address to the rating platform Trusted Shops (Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de)). You will receive a rating reminder from Trusted Shops by e-mail.
You can revoke your consent at any time by sending a message to the person responsible for processing your data or to Trusted Shops.

10. Use of social media: video

Use of YouTube videos

On this website we use the YouTube embedding function to display and play videos from the provider "Youtube", which belongs to Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). We use the extended data protection mode, which, according to the provider, only starts saving user information when the video(s) is played. When you start playing embedded YouTube videos, the provider "Youtube" uses cookies to collect information about your user behavior. According to "Youtube", these are used, among other things, to record video statistics, improve user-friendliness and prevent abusive behavior. If you are logged in to Google, your data will be assigned directly to your account.

If you do not want to be assigned to your YouTube profile, you must log out before activating the button. Google saves your data (even for users who are not logged in) as usage profiles and evaluates them.

Such an evaluation is carried out in particular in accordance with Art. 6 Para. 1 lit. a GDPR based on your express consent.

You have the right to object to the creation of these user profiles; to exercise this right you must contact YouTube. Regardless of whether the embedded videos are played, a connection to the Google "DoubleClick" network is established each time this website is accessed, which can trigger further data processing operations without our influence.

Data may also be transmitted to the servers of Google LLC in the USA. Further information on data protection at "YouTube" can be found in the provider's data protection declaration at: https://policies.google.com/privacy?hl=de Settings for personalized advertising are possible at: https://adssettings.google.com/authenticated.

Google LLC, based in the USA, is certified for the US-European data protection agreement "EU-US Data Privacy Framework", which guarantees compliance with the data protection level applicable in the EU. Details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/

11.Online Marketing

Use of Google Ads Conversion Tracking

This website uses the online advertising program "Google Ads" and as part of Goo